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Additional services of the Hotel Imperial
„Your wishes are our mission“
The summarizing name “additional services” consists of a set of additional services which are provided to hotel guests for free or for a fee. These services make the stay of guests in our hotel easier and more pleasant. However, the hotel personnel will also gladly accommodate your individual requests. Please contact us in case of any questions.
Reception
- Doorman - help with luggage
A doorman will help you with your luggage at your arrival and show you to your room. - 24/7 Check-In and Check-Out
The standard check-in at 2:p.m. and check-out at 12 p.m. can be altered upon agreement with the reception desk. This service also includes luggage storage if necessary. - Currency exchange office - Geld, money, деньги, ...
You can exchange money in the hotel reception pursuant to the current currency exchange rate. - Secretary services - universal office
These services include faxing, copying and document printing. Internet access is not only ensured in rooms, but also in the business center next to the reception. - Switchboard, phone number information
The reception will provide information regarding phone numbers. - Time and flight schedules
Please contact our concierge for information on train, bus, and flight schedules, and to purchase tickets.
For children
- Baby sitting - qualified baby sitting
With our baby sitting services, your children will receive highly qualified care. The price depends on the scope of the service. - Children chairs and beds
Children chairs and beds provided on request.
Transport
- Bus line no. 2 and 13
Spa patients accommodated in the Hotel Imperial can use these lines for free for transport in the city. Line no. 2 leads to the spa zone to the Císařské lázně, or, in the opposite direction, to the Varyáda shopping center. Line no. 13 leads from the Imperial funicular station via the city center to Stará role. More information by the Concierge. - Using the Imperial funicular - free
Besides the bus lines, Hotel Imperial guests may use the Imperial Funicular leading directly to the colonnade for free. - Car rental
If you want to explore on your own, our concierge will help you to rent a car. - Guarded parking lot
The hotel personnel will take care of the security of your car at the hotel parking lot.
Boarding
- Room service
In case of an illness, we will deliver your food to your room for a fee. - Individual diet plan
Our nutrition therapist will gladly provide advice and help with the preparation of an individualized diet plan fitting your needs. - Catering
We will ensure comprehensive gastronomical services precisely accommodating your wishes. Preparation of menus for any event. Please contact us for more information. We also offer the option of using the hotel’s conference facilities.
Others
- Ordering flowers
You can order flowers, bouquets, and flower decorations for any occasion from our concierge. Our employees will prepare flower decorations exactly according to your ideas. - Additional cleaning services
Besides the standard services, the cleaning service also offers laundry, ironing, and dry cleaning services. The price depends on the scope of the service. - Trips and excursions
Our Pentalog Tour travel agency offers a wide selection of trips and excursions in Karlovy Vary (Carlsbad), the Karlovy Vary (Carlsbad) Region, the Czech Republic, and abroad. More information on the Leisure time page. - Swimming pool facility - pleasant relaxation
Besides the swimming pool, you can also use our whirlpool and sauna for free in the evening hours (5:30 p.m. - 10:00 p.m.). The pool features attractions, such as water-guns, air, and massage jets. - Beauty services
Besides the extensive offerings of the spa and wellness procedures, you can also use the services of our beauty salon. More information at the website devoted to beauty services. - Pets - pets on the road
Maybe you do not want to leave your pet at home while you are enjoying your vacation? Bring it with you. Accommodation with pets is possible upon advance agreement (for a fee) when making the reservation.
Please do not hesitate to contact us with any questions regarding hotel services.
You can reserve accommodation and other services online. Please do not hesitate to contact us with any questions or special requests.
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