Frequently Asked Questions
This page contains the 21 most frequently asked questions and their answers. If you can not find what you are looking for, please do not hesitate to contact us. You can do so via our contact form at the end of this page, or use other contacts.
Your most frequented questions regard:
1. What is the most suitable length of a spa stay?
Scientifically and also a tradition, the optimum time of treatment is 21 days. Of course, you can come for a shorter time period, however, remember that under 14 days, the efficiency of the spa treatment drops quickly.
2. Do I have to bring my disease history and documentation from my physician with me?
It is suitable to bring the documentation showing disease history, but it is not a necessary condition. However, do not forget to bring the medicines you use, so they can last throughout the entire stay.
3. What diseases are treated in Karlovy Vary?
The spa care in Karlovy Vary specializes in diseases of the digestive tract, metabolism illnesses, locomotive organs diseases, and oncologic diseases.
More information about the indication of spa treatment »
4. What are the contraindications of the Karlovy Vary spa treatment?
A spa treatment, like other therapeutic procedures, can have a rather negative influence on some diseases. Generally, one can say that this applies in case of Karlovy Vary to the following:
- Acute infection and transmissible diseases,
- Hemophilic conditions,
- Serious mental disorders,
- Parasite diseases,
- Dependency on alcohol,
- Dependency on addictive drugs,
5. Can I come for treatment with children?
Of course you can bring children. Children up to 15 years of age will be examined by a contractual pediatrician, and the results will determine the possible treatment.
6. Do you offer outpatient treatment?
To maximize the effect of the spa treatment, a few important factors must be combined. Connection of the physically-therapeutic, pharmacological, diet, and neuropsychic stimuli allows a higher level of treatment to be efficiently adjusted to the patient’s condition during a spa treatment, and therefore allow more efficient prevention. For these reasons, we do not provide outpatient treatment.
7. How varied is the spa diet?
Our diet specialists and chefs prepare a wide selection of meals within the diets which are necessary for your treatment. You can choose from this selection. Besides full boarding, you can, of course, opt for half boarding.
More information about the gastronomical services »
8. How should I drink the mineral water?
Regularity is important. The physician will prescribe the springs you should be drinking from and also the amount and time of drinking.
More information about the drinking cure »
9. Can I choose the spa procedures myself?
The physician will prescribe the procedures which will have the maximum beneficial effect for you. Of course, we offer many additional procedures which can complete your treatment. However, when combining procedures, certain rules apply. Therefore, you must always consult with your physician.
10. For how long will I see the positive effects of the spa treatment?
If you undergo a spa treatment at least 21 days long and if you also abide by the physician’s instructions after completing the treatment, you will be able to see the positive results of the treatment for half a year to one year. In case of many diseases, it is recommended to repeat the spa treatment. We do not recommend repeating the treatment earlier than half a year and later than one year. Consult the suitable time for repeated treatment with your spa physician.
11. Can a stay by the sea replace the spa treatment?
The advantage of a spa stay is that with comparable prices, you will get incomparably better complex care under the supervision of physicians. Also, there is no stress related to long travel, acclimatization, unsuitable or bad diet, and accommodation. But there is certainly nothing against a vacation abroad - those who are not sick should alternate these forms of relax.
12. How should I dress for various occasions during the spa stay?
In the balneology facility, between procedures, you can wear sporty, casual outfits. For the canteen and restaurants, we recommend casual dress, pants for men.
13. How heavy can my luggage be when travelling by airplane?
For a flight in the ECONOMY class, the maximum weight is 23 kg, and 30 kg in the BUSINESS class.
14. Is the luggage packaging service available, and how much is it?
Yes, this service is provided directly at airports, and costs approx. 50 CZK (1.7 EURO).
15. Can one manage the Tax Free at the airport?
Yes, there is a possibility of confirming the VAT deduction from the things you export, so called Tax Free.
16. What currency should I bring for cash payments?
The national currency in the Czech Republic is the Czech crown (CZK); however, in the majority of shops and restaurants, you can pay with EURO and USD.
17. How long does the flight take?
|How long does the flight take?|
|Karlovy Vary - Moscow:||2 hrs 35 minutes|
|Prague - New York:||8 hrs 10 minutes|
|Prague - Paris:||1 hr 50 minutes|
|Prague - Rome:||1 hr 50 minutes|
|Prague - Frankfurt:||1 hr 50 minutes|
|Prague - London:||2 hrs|
18. is the time difference?
|is the time difference?|
|Moscow - Karlovy Vary:||-2 hrs|
|Perm - Karlovy Vary:||-4 hrs|
|Omsk - Karlovy Vary:||-5 hrs|
|London - Karlovy Vary:||+1 hrs|
|New York - Karlovy Vary:||+6 hrs|
|Los Angeles - Karlovy Vary:||+9 hrs|
|Tokyo - Karlovy Vary:||-7 hrs|
|Sydney - Karlovy Vary:||-8 hrs|
19. Can I bring my dog or cat?
Of course you can, but this service is paid; the prices are stated in the individual pricelists. You should also inform hotel reception about the accommodation with your pet in advance. Please be aware of the legal regulations for travelling with pets abroad. Pursuant to existing laws, you must have the EURO passport with confirmation of vaccination for your pet.
20. What are the communication options (internet, cell phones, phone cards)?
Internet access is in the internet cafes at the individual hotels; some of the rooms offer the option to connect from your own laptop. As a standard, you can call directly from your room. You can also buy a SIM card for some of the Czech providers for your cell phone. You can also buy a phone card to call from a phone booth in the land network.
21. Can the spa stay be paid by health insurance if I am insured in the CZ or SK?
The spa care recommended by a physician as a necessary part of the medical process is divided into:
- Complex spa care (fully paid by the health insurance),
- Contribution spa care (partially paid)
Complex spa care
Your health insurance pays any and all costs of examination, treatment, accommodation, and boarding. The spa physician will issue a confirmation of incapacity to work.
The accommodation is in compliance with the contract with the health insurance provided in the defined standards without any additional charge. The insured only has to pay for above-standard accommodation and services, such as one bed room, TV set and a fridge on the room, etc. The insured is informed of the necessity to pay the additional charge when called to commence the spa treatment.
The boarding - the contract with the health insurance defines: = breakfast (continental), lunch (selection from two cooked meals), and dinner (selection from two meals).
The treatment contains the care of a physician and nurses, contracted volume of procedures, and medicaments for the treated illness. You must bring the medications you use at home to the spa in sufficient amount for the entire expected stay.
The recommendation for treatment is issued by your physician on a specialist recommendation and, upon agreement with you, also specified the required spa facility pursuant to the diagnosis. The recommendation is handed over for verification and confirmation by a revision physician of your health insurance. If the recommendation is approved, the insurance institution sends it to the spa facility. The facility will ask you to commence your spa stay in writing. The term of the treatment is determined according to the urgency, typically 3 months from the issue date, and it is binding. It can only be changed for serious reasons, which you must inform the spa facility with sufficient advance.
Contribution spa care
Your health insurance pays for the examination and treatment in the spa in the full amount. You pay the accommodation and boarding costs. The spa care will be taken out of your vacation time.
The recommendation for treatment is issued by your physician and, upon agreement with you, he/she also lists the required facility. The recommendation is handed over for verification and confirmation by a revision physician of your health insurance. If the recommendation is approved, you will receive it back and you can agree to the date of commencement of the treatment with the spa facility yourself. The treatment must take place within 6 months of the issue date of the recommendation. The treatment contains the same composition of services as in the case of KLP. As a self paying client, you pay for all the services yourself, therefore you do not need any recommendation for spa treatment and further approvals.
If you live close to the spa facility, you can also come in for the treatment. The procedure when organizing the outpatient treatment is the same, the insurance institute will not pay for your travel.