Doorman - help with luggage
A doorman will help you with your luggage at your arrival and show you to your room.

Valet parking
Just stop outside the reception desk, and we will drive your car safely from there to our car park. Whenever requested, we will drive it back outside the main entry. Parking 15 €/ per day

24/7 Check-In and Check-Out
The standard check-in at 2 p.m. and check-out at 12 p.m. can be altered upon agreement with the reception desk. This service also includes luggage storage if necessary.

Currency exchange office - Geld, money, деньги, ...
You can exchange money in the hotel reception pursuant to the current currency exchange rate.

Secretary services - universal office
These services include faxing, copying and document printing. Internet access is not only ensured in rooms, but also in the business center next to the reception.

Switchboard, phone number information
The reception will provide information regarding phone numbers.


Room service
Order your room service to enjoy your breakfast in bed or savour a glass of good wine in privacy, not leaving your hotel room. To explore the wide range of dishes and drinks available for room delivery, please refer to the room service menu you will find in your room.

We will ensure comprehensive gastronomical services precisely accommodating your wishes. Preparation of menus for any event. Please contact us for more information. We also offer the option of using the hotel's conference facilities.


Hair stylists will create hairstyles on request. They will advise you on hair care and recommend suitable hair care products.

Opening hours: MON-FRI 8-14
Reservation: +420 353 203 950

Cosmetic salon Carl´s

Directly at the Hotel Imperial is a luxury beauty salon and a unique show room of Carlsbad cosmetics Carl's. Complete offer of cosmetic services can be viewed here.

Hotel Imperial provides five-star services of the highest quality to its guests. This is one of the reasons the guests can use the Carlsbad natural cosmetics, Carl’s in their rooms during their stay. Thanks to the cosmetics, they have the opportunity to draw on the Carlsbad natural sources even more intensely.
The cosmetics tested throughout the stay on "your own skin" can be purchased in the hotel so you can use the Carlsbad natural sources even after you go back home.

Opening hours: MON-FRI 8:30-17, SAT 8:30-14, SUN closed
Reservation: +420 353 206 642,

Sportcenter Imperial

The Sportcentrum Imperial in Karlovy Vary is the first club-based, prestigious sports facility not only in Karlovy Vary but in the whole region of Karlovy Vary. Its members as well as single-time visitors can access all sports premises, including the newly built bouldering wall and ricochet court and outdoor tennis courts with synthetic court that are open all year round.

Entrance to the sports center for children from 15 years accompanied by an adult.

More about Sportcentrum Imperial here.

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Join a prestigious club. Become a member of the Sportcentrum Imperial. More about membership.