Your wishes are our mission
In the Hotel Imperial, we offer our clients top quality services. These services make the stay of guests in our hotel easier and more pleasant. However, the hotel personnel will also gladly accommodate your individual requests. Please contact us in case of any questions.
- Doorman - help with luggage
A doorman will help you with your luggage at your arrival and show you to your room.
- Valet parking
Just stop outside the reception desk, and we will drive your car safely from there to our guarded car park. Whenever requested, we will drive it back outside the main entry. Parking 12 €/ per day
- 24/7 Check-In and Check-Out
The standard check-in at 2:p.m. and check-out at 12 p.m. can be altered upon agreement with the reception desk. This service also includes luggage storage if necessary.
- Currency exchange office - Geld, money, деньги, ...
You can exchange money in the hotel reception pursuant to the current currency exchange rate.
- Secretary services - universal office
These services include faxing, copying and document printing. Internet access is not only ensured in rooms, but also in the business center next to the reception.
- Switchboard, phone number information
The reception will provide information regarding phone numbers.
- Hotel sets
Make your stay even more enjoyable by ordering special-deal hotel sets. Select from our wide choice of WELCOME SETS, birthday sets with a cake or Spa & Relax sets. The hotel sets may be ordered prior to arrival or during your stay.
- Hotel merchandise
Do you like to bring something home from your stay for keepsake? You will undoubtedly find just the right gift in the abundant offer of hotel merchandise, which includes bathrobes, sauna hats, umbrellas, Kala spa cups, slippers, towels and many more.
- Trips and excursions
We offer you a wide variety of trips and excursions to many interesting places in Karlovy Vary, the Region of Karlovy Vary, the Czech Republic, as well as abroad. More information is available on the Leisure Time Program page.
Upon request, we will be glad to ensure Limousine service and Private Jet service.
For information on rail, bus or air timetables and for booking your tickets, contact the Concierge.
- Bus line no. 2 and 13
Spa clients accommodated in the Hotel Imperial can use these lines for free for transport in the city. Line no. 2 leads to the spa zone to the Císařské lázně, or, in the opposite direction, to the Varyáda shopping center. Line no. 13 leads from the Imperial funicular station via the city center to Stará role. More information by the Concierge.
- Using the Imperial funicular - free
Besides the bus lines, spa guests may use the Imperial Funicular leading directly to the colonnade for free.
- Car rental
If you want to explore on your own, our concierge will help you to rent a car.
Alternatively, you may want to move around comfortably with the Limousine service.
- Guarded parking lot
The hotel personnel will take care of the security of your car at the hotel parking lot. Driving your car from the reception desk to the parking lot and back is ensured by our staff.
- All-inclusive service in our Prague and Paris restaurants
Selected alcoholic and non-alcoholic drinks are free for our guests in our restaurants. For more information click here.
- Room service
Order your room service to enjoy your breakfast in bed or savour a glass of good wine in privacy, not leaving your hotel room. To explore the wide range of dishes and drinks available for room delivery, please refer to the room service menu you will find in your room.
- Individual nutrition plan
Our nutrition therapist will gladly provide advice and help with the preparation of an individualized diet plan fitting your needs.
We will ensure comprehensive gastronomical services precisely accommodating your wishes. Preparation of menus for any event. Please contact us for more information. We also offer the option of using the hotel's conference facilities.
- IT support for clients
Should you encounter any problems with your technology, be it your notebook and tablet computer or your mobile phone, you can fall back on our IT specialists who are ready to help you.
- Ordering flowers
You can order flowers, bouquets, and flower decorations for any occasion from our concierge. Our employees will prepare flower decorations exactly according to your ideas.
- Cleaning services
Besides the standard services, the cleaning service also offers laundry, ironing, dry cleaning, and footwear cleaning. The price depends on the scope of the service.
Every evening, a room maid will come to turn down your bed for the evening mode. Naturally, the service includes a sweet reward to round off your day pleasantly.
- Swimming Pool Area - pleasant relaxation
Besides the swimming pool, you can also use our whirlpool and sauna for free. The pool features attractions, such as water-guns, air, and massage jets.
- Pets - pets on the road
Maybe you do not want to leave your pet at home while you are enjoying your vacation? Bring it with you. Accommodation with pets is possible upon advance agreement (for a fee) when making the reservation.
Beauty services - beauty and style
Health and beauty inherently go hand in hand. You can complete the therapeutic and wellness procedures with a visit to our beauty salon. You will receive pleasant and professional care. Hair stylists, makeup artists, and other personnel will adjust your appearance according to your wishes and the latest trends.
Hair stylists will create hairstyles on request. They will advise you on hair care and recommend suitable hair care products.
Cosmetics is a synonym rest and relaxation. Our professional beauticians are here to provide you with a variety of first-class cosmetic treatments (skin cleansing, anti-aging, lifting, sensitive skin care, regeneration, hydration and collagen treatment). All procedures use a luxury Italian spa cosmetic products DIEGO DALLA PALMA.
In addition, cosmetic treatments are also sought after for non-invasive oxygen mesotherapy performed with a Oxylife Beauty device. This treatment contributes to cell structure regeneration, hydrates skin and makes it softer, smooths fine lines and reduces deeper wrinkles.
Please do not hesitate to contact us with any questions regarding hotel services.
You can reserve accommodation and other services online. Please do not hesitate to contact us with any questions or special requests.