FAQ
Is the hotel located in the city centre?
Hotel Imperial is located near the historic centre of Karlovy Vary. About 5 minutes by car, 15 minutes on foot, there is also the possibility to use the Imperial cable car, which is included in the price of your stay.
From what time is it possible to stay in the hotel ? What time do I have to leave the room upon departure?
Check-in is from 14:00 and check-out is no later than 12:00.
Is it possible to arrive earlier?
Yes, it is possible but it depends on the availability of the hotel.
Is it possible to leave the room later?
Yes, it is possible but it depends on the availability of the hotel. Late check-out is subject to a fee.
Is the reception open 24 hours?
Yes, reception services are available 24 hours a day.
Is it possible to store luggage at the hotel?
Of course, there is a luggage storage room in the hotel - free of charge.
Is it possible to bring a pet?
Yes, pets are welcome for a fee.
Is it possible to park at the hotel?
The hotel's valet parking, which is available 24 hours a day, is located about one minute from the hotel and is chargeable.
Is access to the Imperial Wellness and Sports Centre included?
Yes, you can visit these centres during your stay without restrictions and without the need to book in advance.
Do you sell tickets for local transport?
Every guest of the Imperial Hotel has free tickets for public transport buses 2 and 13 and for the Imperial cable car that goes to the historical centre of Karlovy Vary.
Are bathrobe and slippers available during my stay?
Yes, bathrobe, slippers and Carl's cosmetics are available during your stay - free of charge.
Meal times?
Breakfast Lunch Dinner
7:00 - 10:30 12:00 - 14:00 17:30 - 20:30
If you know you will arrive later and not be able to make a given course, please do not hesitate to contact us and we will prepare an alternative for you to eat in your room.
Is it possible to eat with a special diet?
Yes, if you have a special diet, please do not hesitate to contact us and we will prepare for your stay.
Is there air conditioning in the rooms?
The rooms are not equipped with air conditioning, but we can lend you a fan free of charge on request. Each of our rooms is equipped with heating.
Is Wi-Fi available in the hotel?
Yes, free Wi-Fi is available throughout the hotel.
Are there non-smoking rooms in the hotel?
Yes, our hotel is non-smoking.
What credit cards do we accept?
Visa, Euro/Master Card, Maestro, American Express.
What currency can I pay in? Is there an exchange office in the hotel?
We accept payments in Czech crowns, euros and US dollars. Currency exchange is available at the hotel reception.
Do you offer laundry and ironing services for guests?
Yes, there is a charge for this service.
Where can you find the nearest ATM?
Directly at the hotel reception.
What is the difference between a wellness stay and a medical spa programme?
A wellness stay primarily focuses on relaxation and rest. A medical spa programme offers a more specialised approach and often includes an initial medical examination, a drinking cure and treatments tailored to the guest's individual health condition.
Is a medical examination required?
For medical spa programmes, a medical examination is very important. It helps determine the most suitable treatments, take any health limitations into account and create an individual treatment plan.
How many treatments are ideal during a spa stay?
The ideal number of treatments depends on the type of programme, the length of stay and the guest's health condition. What matters is not only the number of treatments, but also their appropriate combination and sequence.
Can a medical spa programme also be beneficial for prevention?
Yes. A spa stay can be beneficial not only for addressing specific health concerns but also as part of preventive healthcare, regeneration and long-term health maintenance.
Can children book a medical spa programme?
Some medical spa programmes may have age restrictions. For example, selected programmes at Spa Hotel Imperial are not available to children under the age of 15; children may only be provided with accommodation and meals.
Where to stay in Karlovy Vary for wellness and spa treatments?
If you are looking for a hotel in Karlovy Vary that combines comfortable accommodation, wellness and traditional spa care, Spa Hotel Imperial offers comprehensive services all in one place. Guests can enjoy a wellness centre, swimming pool, sauna, massages and a wide range of therapeutic treatments. Thanks to its extensive balneological facilities and professional care, the hotel is suitable for both a relaxing wellness break and a longer medical spa stay in Karlovy Vary.
Which hotel in Karlovy Vary is suitable for a medical spa stay?
For a medical spa stay in Karlovy Vary, it is advisable to choose a spa hotel with its own medical and balneological facilities, medical supervision and the option of an individually tailored treatment programme. Spa Hotel Imperial offers comprehensive spa care combining traditional Karlovy Vary treatment methods, a drinking cure, rehabilitation and other treatments tailored to each guest's individual needs.
What are the benefits of booking directly with Spa Hotel Imperial?
Booking directly with Hotel Imperial guarantees the best available price and provides access to up-to-date information about available rooms, wellness stays, medical spa programmes and special offers. Guests can discuss their individual requirements directly with the hotel team and easily check the availability of treatments, dining options, parking and other additional services.
Is parking available at Hotel Imperial?
Yes. Guests of Hotel Imperial have access to ample parking spaces directly at the hotel. Advance reservation of parking is not required, ensuring a convenient arrival and a stress-free start to your stay in Karlovy Vary.
How does the Imperial funicular in Karlovy Vary work?
The Imperial funicular offers guests a convenient and fast connection between Hotel Imperial and the spa centre of Karlovy Vary. Within just a few minutes, guests can easily reach the heart of the city and enjoy its colonnades, landmarks and other attractions without having to use a car.
What is the difference between a wellness stay and spa treatment?
A wellness stay primarily focuses on relaxation, regeneration and overall physical and mental well-being. It usually includes facilities and services such as a swimming pool, sauna, massages and relaxation treatments. Spa treatment, on the other hand, has a therapeutic focus and follows an individual treatment programme under the supervision of a doctor and qualified medical professionals. Hotel Imperial offers both options – relaxing wellness stays and comprehensive spa care based on traditional Karlovy Vary treatment methods.
Have you found a better price than on our website?
Let us know and we will make a reservation for you at the same price conditions.